Scheduled database maintenance causing login problems

Incident Report for OnlyFans

Postmortem

Due to a communication gap, the SQL upgrade was planned with expected downtime but was not included in the communication plan. The issue has since been resolved.

Posted Nov 20, 2023 - 14:01 UTC

Resolved

This incident has been resolved.
Posted Nov 20, 2023 - 13:52 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 20, 2023 - 11:02 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 20, 2023 - 10:49 UTC

Investigating

We are currently investigating this issue.
Posted Nov 20, 2023 - 10:34 UTC
This incident affected: Website and Login.